| Cancellations |
JustCakeToppers.com is proud of our fast, customer oriented service. Most orders are
processed within minutes after receiving your information. You may change/alter or
modify your order at any point during the online ordering process, but once an order
has been placed and has gone to ship status we cannot cancel, add to or subtract from
an existing order. This is due to the large volume of orders taken and processed on a
daily basis. We strive to deliver fast processing time, making it both physically and
logistically impossible to flag one particular order and alter it in anyway. If a credit card
was used to place the order, we will refund the entire amount minus a $5.00 service fee
which covers the cost of processing your card.
Orders that have any items with personalization such as engraving or embroidery
cannot be cancelled at anytime. Once a personalized order has been placed we send
it through for processing immediately and are unable to cancel these orders. We are
not responsible for customer submitted misspellings. The order will be processed
exactly how it is entered unless you are able to get us the corrections before we
process the order.
Lastly, the processing time for a personalized item may extend well beyond our normal
10 business day window. It is the customer’s responsibility to order in advance and
take the processing time into consideration. We will not approve a refund for a
personalized item that arrives to you beyond the date engraved if the order & item have
been processed in our stated time frame.
If you have questions about ordering personalized items or need to cancel an order
that is not in ship status or is not personalized please email us at
cancellations@justcaketoppers.com or call our customer service toll free.
processed within minutes after receiving your information. You may change/alter or
modify your order at any point during the online ordering process, but once an order
has been placed and has gone to ship status we cannot cancel, add to or subtract from
an existing order. This is due to the large volume of orders taken and processed on a
daily basis. We strive to deliver fast processing time, making it both physically and
logistically impossible to flag one particular order and alter it in anyway. If a credit card
was used to place the order, we will refund the entire amount minus a $5.00 service fee
which covers the cost of processing your card.
Orders that have any items with personalization such as engraving or embroidery
cannot be cancelled at anytime. Once a personalized order has been placed we send
it through for processing immediately and are unable to cancel these orders. We are
not responsible for customer submitted misspellings. The order will be processed
exactly how it is entered unless you are able to get us the corrections before we
process the order.
Lastly, the processing time for a personalized item may extend well beyond our normal
10 business day window. It is the customer’s responsibility to order in advance and
take the processing time into consideration. We will not approve a refund for a
personalized item that arrives to you beyond the date engraved if the order & item have
been processed in our stated time frame.
If you have questions about ordering personalized items or need to cancel an order
that is not in ship status or is not personalized please email us at
cancellations@justcaketoppers.com or call our customer service toll free.
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